FREE SHIPPING on all retail level orders over $75 to continental United States. We ship all retail level items via USPS First Class/Priority or UPS Ground to the continental United States only. Tracking numbers are emailed to you when your order is processed (usually 1-2 business days after receiving your order).
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 - 5 business days), the time it takes us to process your return once we receive it (1 - 2 business days), and the time it takes your bank to process our refund request (5 - 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item.
Please see the Wholesale page for wholesale level shipping policy. Call 330-699-8000 with any additional questions.